10 Things I Learned from “The Design of Everyday Things” by Donald A. Norman

During my last trip to New York City, we visited the World Trade Center Transportation Hub, also known as the Oculus.

"Oculus" by Jeffrey G Thomas, 2017 CC-By-4.0
“Oculus” by Jeffrey G Thomas, 2017 CC-By-4.0

The stunning architecture of this sweeping building cannot fail to impress. The inside feels huge and open like a European cathedral. The outside looks like a pair of wings, flapping in multiple photographic exposures across the Manhattan skyline.

One thing that will forever stand out about the Oculus, however, was the doors.

Continue reading “10 Things I Learned from “The Design of Everyday Things” by Donald A. Norman”

Use This Easy Visual to Help Build Rapport

Here’s a shocker that you may have heard from me beforePeople want to help other people that they like!

"Friends :-)" by @BK, Flickr, CC-By-2.0
Do your friends make you feel good? “Friends :-)” by @BK, Flickr, CC-By-2.0

When people like you, they want to help you. They want to spend time with you. They want to do business with you.

So how do you get people to like you? How do you build that rapport? Continue reading “Use This Easy Visual to Help Build Rapport”