10 Things I Learned from The Uplifter:
Stephen R. Moore from Leadership3p.com
(PRL’s First Podcast!)

Stephen R. Moore sat patiently across from me while I fidgeted with my mobile phone. I didn’t know how my first podcast was going to turn out. I was trying to keep my nerves under control, play it cool, and not waste his time.

Stephen is a leadership and sales coach, helping corporate clients in the car industry get better customer satisfaction and results. His cooperative, Leadership3P, pulls in over $600,000 every year.

His time is valuable, to say the least.

We were already off to a rough start. My plan to

Stephen R. Moore, the Uplifter
The Uplifter was an inspiring first podcast. I am eternally grateful!

meet in a quiet library didn’t work out due to a national holiday (A sincere thank you to all of our nation’s military veterans for your service).

I hadn’t made a backup plan. In my scramble to find a new location, I chose what must have been the loudest coffee shop in miles. Continue reading “10 Things I Learned from The Uplifter: Stephen R. Moore from Leadership3p.com (PRL’s First Podcast!)”

Building Rapport for Fun and Profit

Mirroring behaviour helps build rapport. Image "our bench days" by phlubdr, Flickr, CC-By-2.0
Mirroring behavior helps build rapport. Image “our bench days” by phlubdr, Flickr, CC-By-2.0

We choose help people that we like, people that make us happy.

We like people that are similar to ourselves. People that remind us of our best attributes.

Therefor, if we want to be persuasive, we must be likable.

As humans, we mirror one another’s behavior. We reciprocate emotions and we reciprocate favors.

To be persuasive, you Continue reading “Building Rapport for Fun and Profit”

Three Types of Liking: People Liking Consumables (Part 3)

You like things? I like things! It’s hard not to, am I right?

Liking others, and being likable, is essential in the art of persuasion. People don’t help or support those they dislike.

Photo "CL Society 218: Crossing arms" by Francisco Osorio, Flickr, CC-By-2.0
Photo “CL Society 218: Crossing arms” by Francisco Osorio, Flickr, CC-By-2.0

But what if the things that someone likes aren’t capable of reciprocating that affection? They’ll forever support that, too.

People will dismiss an opportunity for improvement or learning if it means they might have to question their behavior… or their access to a favorite treat.

I could never eat healthy — I like cookies too much!

I love my morning Frappachino!*

Well, I don’t smoke that much.

This represents the most insidious of all the Liking: Consumables. Food, soda, beer, drugs.

*It’s 2017 — is Frappachino still a thing? Continue reading “Three Types of Liking: People Liking Consumables (Part 3)”

Three Types of Liking:
People Liking People (Part 1)

You like cake? I like ice cream, although I’m flexible.

They’re both desserts. They fall under the same utility in classic Economic Theory, meaning they serve the same purpose: dessert!

Cake or Ice Cream? Photo "Sweet Treats" by Tradlands, Flickr, CC-By-2.0
Cake or Ice Cream? Photo “Sweet Treats” by Tradlands, Flickr, CC-By-2.0

Yet we all know that people have different tastes and preferences. Even economists understand that we like different things, which can make economic models complex!

In his book Influence, Robert Cialdini identified liking as one of his six (now seven) principles of persuasion.

If we want to persuade and influence people, it’s important that we’re liked and that we like others. It’s essential.

No one wants to help the jerk.

But in the age of Social Media, what does it mean to “like?”

Continue reading “Three Types of Liking: People Liking People (Part 1)”

The Ten Dollar Guarantee I Won’t Return To This Restaurant

Within 5 minutes of sitting at our table, our first waiter spilled a full glass of white wine onto the lap of the man next to me. The waiter apologized to Stan, bringing towels.

But never a new glass of wine for Stan’s partner.

"Overflow." by Ben Seidelman, Flickr, CC-By-2.0
“Overflow.” by Ben Seidelman, Flickr, CC-By-2.0

And it gets worse. But let me back up for a moment. Continue reading “The Ten Dollar Guarantee I Won’t Return To This Restaurant”