31 Ways To #ChangeState — Day 3: Help


Exploiting Trust.

10:31 Sunday
Saint Paul, MN

I’m reviewing some work email (yes I know it’s Sunday…)


There’s a conversation about Phishing — the attempt to direct people into giving up information or making changes to banking setups.

In my IT Department, security is something that we discuss often.

Humans are the weakest link in any secure systems.

We want to be helpful, we want to trust, we want to do our jobs without making things difficult for our coworkers.

The bad guys can take advantage of that. It’s called “social engineering” — and if you don’t know how to protect yourself, you too might be a victim.

Social Engineering is common knowledge in the IT Industry.

Back when computers and phone systems were new and unavailable to the masses, “hackers” would use social engineering to get into systems for the purpose to learn how these things worked.

Those people went on to build computer companies that changed the world. Companies like Apple Computer.

Without these “hackers,” computers as you know them wouldn’t exist.

And it all started with Social Engineering. You can read more in this excellent book, The Art of Human Hacking, if you’re interested.

It’s unfortunate that our desire to Help —today’s entry for “31 Ways to Change State”— can be used against us.

Stay secure and be vigilant out there.